MURRAY'S CREOLE PUB

Privacy Policy

Effective Date: April 7, 2026

ATTORNEY REVIEW RECOMMENDED: This document is provided as a compliance-oriented template. Murray's Creole Pub LLC should have this policy reviewed by a licensed attorney prior to publication, particularly with respect to TCPA compliance for SMS marketing, CCPA obligations if marketing to California residents, and any Kentucky state privacy law developments.

1. Introduction

Murray's Creole Pub LLC ("Murray's," "we," "us," or "our") operates Murray's Creole Pub and Murray's Dining Room, located at 1576 Bardstown Road, Louisville, Kentucky 40205. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at murrayscreolepub.com, make a reservation through Resy, place an order through Toast, or sign up for SMS and email communications through Klaviyo. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.

The registered agent for Murray's Creole Pub LLC is Chef Lawrence Weeks, 1576 Bardstown Road, Louisville, Kentucky 40205.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide when you:

  • Make a reservation through Resy (name, email address, phone number, party size, dining preferences, special occasion notes)

  • Place an order through Toast (name, email address, phone number, delivery address, payment method details — note: full payment card numbers are processed by Toast and are not stored by Murray's)

  • Sign up for SMS or email marketing through Klaviyo (name, email address, mobile phone number)

  • Contact us directly by phone, email, or through our website

  • Participate in any promotion, survey, or event we host

2.2 Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address and approximate geographic location

  • Browser type and version

  • Pages visited and time spent on each page

  • Referring website or source

  • Device type and operating system

2.3 Information from Third-Party Platforms

We receive information about you from the following third-party service providers when you interact with their platforms in connection with Murray's:

  • Resy: reservation history, dining preferences, no-show and cancellation records, and contact information

  • Toast: order history, payment confirmation data, and contact information

  • Klaviyo: email engagement data (opens, clicks), SMS delivery and engagement data, and subscription status

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Reservation and Order Fulfillment

  • To process and confirm reservations made through Resy

  • To process and fulfill food and beverage orders placed through Toast

  • To communicate with you about your reservation or order status

  • To accommodate dietary restrictions, allergies, or special requests

3.2 SMS Marketing Communications

TCPA NOTICE — ATTORNEY REVIEW REQUIRED: The following SMS practices are subject to the Telephone Consumer Protection Act (TCPA) and related FCC regulations. Your attorney should confirm that your opt-in consent language, opt-out procedures, and message frequency disclosures satisfy current TCPA requirements before you begin SMS marketing campaigns.

With your express written consent, we use your mobile phone number to send you:

  • Reservation availability notifications and priority access announcements for Murray's Dining Room

  • Promotional offers, seasonal menu announcements, and event notifications

  • Operational messages related to your reservation or order

By providing your mobile phone number and opting in to SMS communications, you consent to receive recurring automated marketing text messages from Murray's Creole Pub at the number provided. Message frequency varies. Message and data rates may apply.

To opt out of SMS marketing at any time, reply STOP to any message. To request help, reply HELP. You may also contact us directly at the information provided in Section 9 of this policy. Opting out of SMS marketing does not affect your ability to make reservations or place orders.

3.3 Email Marketing Communications

With your consent, we use your email address to send you newsletters, menu updates, event announcements, and promotional communications through Klaviyo. You may unsubscribe from email marketing at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

3.4 Service Improvement and Operations

  • To analyze reservation and ordering patterns to improve our service

  • To respond to your inquiries and resolve complaints

  • To enforce our terms and policies

  • To comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

4.1 Service Providers

We share your information with the following third-party service providers who assist us in operating our business:

  • Resy (NCR Corporation): reservation management platform. Resy's privacy policy is available at resy.com.

  • Toast, Inc.: point-of-sale and online ordering platform. Toast's privacy policy is available at toasttab.com.

  • Klaviyo, Inc.: email and SMS marketing platform. Klaviyo's privacy policy is available at klaviyo.com.

Each of these providers is contractually obligated to use your information only as directed by Murray's and in accordance with their own privacy policies and applicable law.

4.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of Murray's, our guests, or the public.

4.3 Business Transfers

In the event that Murray's Creole Pub LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website of any such change in ownership or use of your personal information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

  • Reservation data is retained for a minimum of three (3) years for operational and service improvement purposes

  • Order data is retained in accordance with Toast's data retention policies and applicable tax record requirements

  • SMS and email marketing data is retained until you opt out, after which your contact information is suppressed but not deleted, in order to honor your opt-out preference

  • Website analytics data is retained for up to twenty-four (24) months

6. Your Rights and Choices

6.1 Access and Correction

You may request access to the personal information we hold about you, or request that we correct inaccurate information, by contacting us using the information in Section 9.

6.2 Deletion

You may request that we delete your personal information. We will honor such requests to the extent permitted by law and consistent with our legal obligations. Note that deleting your information may affect our ability to serve you (for example, we may no longer be able to maintain your reservation history or dining preferences).

6.3 Opt-Out of Marketing

  • SMS: Reply STOP to any marketing text message

  • Email: Click the unsubscribe link in any marketing email, or contact us directly

  • Both: Contact us directly at the information provided in Section 9

6.4 California Residents (CCPA)

ATTORNEY REVIEW REQUIRED: If Murray's collects personal information from California residents, CCPA compliance obligations may apply, including the right to know, right to delete, right to opt-out of sale, and non-discrimination rights. Your attorney should assess your CCPA exposure and advise on any required additions to this section.

If you are a resident of California, you may have additional rights regarding your personal information under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please contact us using the information in Section 9 to exercise any applicable rights.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Payment card data entered through Toast is processed using PCI-DSS compliant systems. Murray's does not store full payment card numbers.

8. Third-Party Links

Our website and communications may contain links to third-party websites, including Resy, Toast, and Instagram. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently. The inclusion of a link does not imply endorsement of the linked site or its privacy practices.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Murray's Creole Pub LLC

Attn: Privacy

1576 Bardstown Road

Louisville, Kentucky 40205

Website: murrayscreolepub.com

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this document. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

Murray's Creole Pub LLC | 1576 Bardstown Road, Louisville, KY 40205 | murrayscreolepub.com | Privacy Policy effective April 7, 2026